What is noteworthy about working with Quadrus is the quality of its staff. They always delivered. Because of their level of experience, I could provide the idea and they would run with it. They could work it out independently and come back with ideas and solutions that surpassed my expectations. Needless to say, I was very satisfied.
- Kevin Bennet
Project Manager,
Information Development
Interior Health Authority
HOW WE DO IT - Case Studies
Interior Health Authority
Objective:
A required a mechanism for displaying personalized performance metrics to a widespread audience of managers and analysts
Solution:
Working closely with IHA, Quadrus provided intuitive web pages that allowed data to be displayed to the managers, alongside enhanced and easy-to-use reporting capabilities Interior Health Authority (IHA), with head offices in Kelowna B.C., serves a region that stretches from Williams Lake to the US border, and from Anahim Lake in the Chilcotin to the Alberta border—incorporating approximately 690,000 people. The organization strives to ensure that each citizen within Interior Health region has access to quality care and health support. The authority manages 35 acute care sites employing over 17,000 employees and 1,200 physicians.
The health authority wanted to improve its attendance management capabilities using performance goals and personalized metrics. It was specifically interested in reducing employee sick and overtime costs and knew that an important first step toward attaining this goal was improved access to these metrics. IHA had a data warehouse that captured the data and needed a mechanism for communicating the information to the management community.
Quadrus was engaged to build a system that would enable personalized metrics and reports to be delivered to management through a Business Intelligence portal. Quadrus created an application that links into their corporate portal providing a home page view for displaying high-level statistics and data trends. The user is able to drill into the high-level statistics to see summaries based on departments and further drill into underlying Business Objects reports for complete detail. The application was built using ASP.NET, C#, and a SQL Server backend.
Quadrus also built an administrative system for managing access to this new web application. Built using Windows Forms and C#, the application offered a way for an administrator to set up new metrics, specify candidates or departments, and perform overrides. It also provided the filtering functionality necessary to set up specific users, grant or deny access, and specify viewing permissions.
Faced with tight timelines, IHA and Quadrus worked together both efficiently and effectively to meet all of the project goals and deadlines. IHA's role was critical in this positive outcome in that they provided the superior project management skills necessary to make this project a success—not to mention an in-depth understanding of the associated data, business domain and end users. In the end, not only were IHA's project goals attained on time, but they were achieved under budget as well. IHA is pleased with its newfound ability to view performance metrics and gain insight into where potential issues might lie and why—and will, ultimately, enhance its ability to serve its 690,000 clients even better.